No. All items are produced upon order confirmation.
Production times vary from 5 to 10 working days depending on the design.
Yes, we ship locally and internationally.
Shipping costs are calculated at checkout.
Yes. We offer made-to-measure options. Customization may incur an additional fee.
Please email your measurements and request to info@cloudsab.com
Minor design adjustments may be possible, subject to approval and additional charges.
Custom pieces are final sale.
No. Customized and made-to-measure items are final sale and not eligible for exchange or store credit.
We do not offer refunds.
Store credit or limited exchanges may be offered within 14 days of delivery, subject to approval.
Please contact us by email within 14 days of receiving your order and state the reason for your request.
All requests are reviewed on a case-by-case basis.
No. Exchanges are not guaranteed and depend on condition approval.
The item must be unworn, unaltered and in their original condition with all the tags and packaging intact.
All return shipping and any customs fees are the responsibility of the client.
Please contact us within 48 hours of delivery with clear photos so we can assist you.
You can reach us at info@cloudsab.com