1. Introduction and Scope
This Privacy Policy explains how SAB SARL (“we,” “us,” or “the Company”) collects, uses, and protects personal information obtained through our website, services, bookings, and communication channels. SAB SARL is powered by Shopify, which enables us to provide the services to you. By engaging with our services or accessing our website, you agree to the practices described in this Policy.
2. Personal information we collect or process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details: including your name, address, billing address, shipping address, phone number and email address
- Financial information: including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details
- Account information: including your username, password, security questions, preferences and settings
- Transaction information: including the items you view, put in your cart, add to your wishlist, purchase, return, exchange, cancel and your past transactions
- Communications with us: including the information you include in communications with us, for example when sending a customer support inquiry
- Device information: including information about your device, browser, network connection, your IP address and other unique identifiers
- Usage information: including information regarding your interaction with the Services, how and when you interact with or navigate the Services.
3. Personal information sources
We may collect personal information from the following sources:
- Directly from you including when you create an account, visit or use the Services, communicate with us or provide us with your personal information
- Automatically through the Services including from your device when you use our products, services, visit our websites and through the use of cookies and similar technologies.
- From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf
- From our partners or other third parties
4. Use of Personal Information
We use your personal information solely to:
- Process and fulfill orders and bookings
- Communicate regarding purchases, deliveries, and support
- Arrange and execute production or event services
- Maintain internal records and improve services
- Marketing and advertising
- Security and fraud prevention
- Comply with legal or regulatory obligations
We do not sell, rent, or trade personal data.
5. Event Photography and Videography
When services involve creative production, events, or shoots, photos and videos may be captured for documentation, production, and archival purposes. Clients may request restrictions on usage prior to the event or project agreement. Unless otherwise agreed, the Company may use such visuals for portfolio and promotional purposes.
6. Sharing and Disclosure of Information
Personal information may be shared only when necessary with:
- Shipping and logistics carriers
- Payment processors
- Subcontractors or service providers engaged in project execution
Such third parties are permitted to use the information solely for the intended purpose and not for marketing or resale.
7. Third-Party Services
Payments are securely processed through third-party payment providers. We do not store or have access to complete credit card or banking details. Our website and services may include links to third-party platforms; we are not responsible for their privacy practices.
8. Data Security and Protection
We implement reasonable technical and administrative measures to safeguard personal data. However, no online transmission or storage method is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.
10. Your Rights and Choices
Clients may request to:
- Access personal information
- Correct or update data
- Request deletion (where legally permissible)
- Restrict or object to processing
Requests may be submitted through our contact details provided below.
11. How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
12. Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes.
13. Children’s Privacy
Our services and website are not intended for individuals under 18. We do not knowingly collect information from minors. If such information is discovered, it will be deleted promptly.
14. International Data Transfers (if applicable)
If personal information is transferred outside Lebanon, such transfers will occur in accordance with applicable data protection standards and solely for service fulfillment.
15. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance browsing, analyze usage, and personalize experiences. You may disable cookies through browser settings; however, doing so may affect website functionality.
16. Changes to This Privacy Policy
We may update or amend this Privacy Policy periodically. Any modifications will be posted on this page with updated effective dates. Continued use of the website or services constitutes acceptance of updated terms.
17. Contact Information
For privacy-related inquiries, data requests, or additional information, please contact: info@cloudsab.com
